At Sole Fitness LLC, we strive to provide fast and reliable shipping to ensure your products arrive safely and on time. Below is everything you need to know about our shipping process.

Shipping Methods and Rates

We offer a variety of shipping options to meet your needs, and shipping costs are calculated at checkout based on the size, weight, and destination of your order.

  • Standard Shipping: Typically takes 5-7 business days within the contiguous United States.
  • Expedited Shipping: Available at an additional cost for faster delivery (typically 2-3 business days).
  • Free Shipping: We offer free standard shipping on orders over $100 within the contiguous U.S.
  • International Shipping: Currently, we only ship within the U.S. However, if you are located outside the U.S. and wish to inquire about international shipping, please contact us for more details.

Processing Time

Orders are processed and shipped within 1-3 business days after your payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping to P.O. Boxes

We can ship to P.O. Boxes for smaller items; however, for larger items such as gym equipment, we may require a physical street address.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, so you can monitor your shipment’s progress. You can use the tracking number to check the delivery status directly with the carrier.

Damaged or Lost Shipments

While we take every precaution to ensure your items arrive safely, sometimes things can happen during transit. If your package is damaged or lost, please contact our customer service team immediately at support@solefitness.shop or (505) 378-5411. We will work with you to resolve the issue and, if necessary, initiate a claim with the carrier.

Shipping Restrictions

  • We currently ship only within the United States (including Alaska and Hawaii).
  • Some oversized or heavy items may require special shipping arrangements. If this applies to your order, we will contact you with additional details.
  • We are unable to ship to international addresses at this time.

Changes to Shipping Information

If you need to modify your shipping address after placing an order, please contact us as soon as possible. We are happy to assist you, but we cannot guarantee changes if your order has already been processed or shipped.

Return Shipping

If you wish to return an item, you will be responsible for the return shipping cost unless the item is damaged or defective. For more details, please refer to our Return and Refund Policy.

Contact Us

If you have any questions or need assistance with shipping, please reach out to our customer service team:

Thank you for shopping with Sole Fitness LLC! We appreciate your business and will do everything we can to ensure a smooth and efficient shipping experience.